Stat Health Systems (Aust) are proud of the exceptional support service we offer.
Support is provided from 8.30 am to 5 pm (EST) Monday to Friday via 1300 00 7828.
The following support services are available to all clients utilising Stat:
- All remote/telephone/email support relating to faults within the Stat application
- Product upgrades
- Upgrades to reference data
- A SLA (Service Level Agreement) can be negotiated for additional support requirements
Customer Service Charter, our customers can expect:
- Courteous, respectful and prompt service
- Clear and accurate information
- Staff with professional expertise and knowledge
- Confidentiality in accordance with Stat Health Systems (Aust) Confidentiality Agreement
Customer Code of Conduct – It is expected that Stat customers observe the following requirements:
- Treat Stat staff with respect and courtesy.
- Unsociable behavior, including abuse towards our staff in the form of intimidating behavior, foul language, verbal or written abuse will not be tolerated.